You’ve got questions, we’ve got answers
Why Timolino over the rest?
Timolino has been a top of the line, trusted brand for over 2 decades. All materials used are handpicked by the lead engineers and design team managers. The stainless steel is 18/8 food-grade that will not absorb taste or color and is quick and easy to clean. You never have to fear metallic flavors lingering in your refreshment. The double-wall vacuum insulation technology guarantees to keep your drink hot or icy cold and refreshing until the last drop for hours. The plastics and acrylics used are BPA FREE and fully recyclable. Every item must pass strict quality control tests. You can be assured, as Timolino not only distributes products, but also manufactures them in their very own, brand new, state-of-the-art factory. Aside from advanced technology, Timolino wants you to make a statement about your active lifestyle with dozens of contemporary designs, colors, shapes and sizes. There is something to fit everyone’s unique taste.
Proper Cleaning Technique
All stainless steel products are easy to clean. Wipe down the inside and outside of your Timolino container with hot, soapy water and a gentle sponge. DO NOT put your double-wall vacuum insulated products in the dishwasher. The heat of the dishwasher will break the vacuum seal, causing the bottle to lose its insulation, no longer allowing it to retain the content’s temperature and the warranty will be voided.
Warranty, Returns & Exchanges
Timolino is so confident with its manufacturing and products that a lifetime warranty is offered on products. Unfortunately, life happens so the warranty does not cover lost, stolen or dishwasher damaged products.
Returns and exchanges are as easy as 1, 2, 3.
1. Submit an email on the website detailing your product issue. Please allow up to 72 hours for a reply, as the main office is
closed on weekends and national holidays.
2. Follow the directions a Timolino representative will provide you with for shipping back your defective merchandise.
3. Once your product is received by Timolino, a refund will be issued or a replacement will be sent your way. Check your
email for a handy tracking number. Hang tight! It will be like Christmas in your mailbox in just a few short days!
Become a Vendor
So, you love Timolino as much as we do and you want to order a whole lot of it at once? There is a Timolino representative waiting to answer all your questions and get the ball rolling. Submit an email through the website, or call the main office directly. The current phone number can be located under the contact information.